THE WOODLAND GARDEN JOURNAL
vorlenu™ · 02
Contact Us
A question about your little garden? Here is how to reach the team behind vorlenu™.
Last updated: October 23, 2026
Email customer care
service@vorlenu.comAsk about a product, an existing order, delivery, a return or a privacy request. Include your order number when you have one.
Phone & service hours
+86 132656449568:00 AM – 10:00 PM
China Standard Time (UTC+8)
This is a China-based phone number. Your phone provider may apply international calling charges.
Help us find your order
For an order question, send the order number, the email used at checkout and a short explanation of what you need. If your message concerns a damaged, incorrect or incomplete item, clear photos of the item and packaging can help us review it.
Choosing a plant accessory
Tell us the product name, the option you are considering and any dimensions relevant to your pot or plant. For a rim decoration, the rim thickness matters; for a support, allow space for the insertion section. We can clarify the listing before you purchase.
Returns and business correspondence
Please contact us before posting a return. The registered business address shown below identifies our company and is not an automatic return destination. We provide the appropriate return address and instructions after reviewing a return request.
Keep sensitive details private
Our customer care team does not need your complete card number, card security code, account password or verification code. Please leave those details out of emails. For privacy requests, describe the request and provide only the details needed for proportionate identity verification.