Pay through the store checkout

The payment methods available for your destination and transaction are the methods shown in Shopify checkout. Their availability can differ by order. Complete a normal store purchase through checkout; we do not require a separate transfer outside that process.

Know the total before you confirm

Review the item price, displayed currency, any discount, shipping charge and taxes collected in checkout before submitting payment. Your bank or payment provider can apply its own currency-conversion or international-transaction fees. Those charges are set by the provider, rather than by vorlenu™.

How payment information is handled

Shopify checkout and the enabled payment providers process the payment. We receive the transaction and payment-status information needed to administer an order. Customer care does not need your complete card number, security code, account password or verification codes.

Use a trusted device and check that the store address is vorlenu.com before entering information. Security measures help reduce risk, but an online payment system cannot promise complete protection against every threat.

Order confirmation and declined payments

A completed checkout normally sends an order confirmation to the email you entered. If a payment is declined, check the information and contact the payment provider when necessary. If a charge appears but you have no confirmation, contact us before trying again so that we can help check for a duplicate payment.

A bank may show a temporary authorization before a payment settles or is released. The provider controls when that authorization or release appears in your account.

Order checks and unusual requests

We may ask for reasonable information to check a potentially unauthorized order or resolve a transaction concern. Send only the information needed for the review, without full payment credentials. If a request seems suspicious, confirm it by emailing service@vorlenu.com before responding.

Refund processing

An approved return refund is issued to the original payment method within 5–10 business days after the item is received and inspected. An approved refund that does not require a return is issued within 5–10 business days of approval. A successful cancellation before fulfillment is also refunded within 5–10 business days, without a cancellation fee.

Your bank or payment provider may need further time to show the credit. If the stated processing period and the provider’s normal posting period have passed, send your order number to customer care.