The business responsible

Guangzhou Zengli Trading Co., Ltd. operates vorlenu.com under the vorlenu™ brand and is responsible for the personal information it collects and uses for this store. Privacy questions and requests can be sent to service@vorlenu.com. Shopify and other providers may also process information under their own privacy notices.

Information connected with your order

When you shop, place an order or contact us, relevant information can include your name, email, phone number, billing and delivery addresses, order contents, transaction references and customer care messages. Browsing can also produce device, browser, IP-address, page-interaction and cookie-identifier information.

Payment providers process payment credentials. Information available to the store can include payment status and limited transaction details needed for order administration. Do not put complete payment credentials in a support message.

What we use it for

We use relevant information to process purchases, verify payments, prepare and deliver orders, send tracking information, answer questions and handle returns or refunds. Information also supports recordkeeping, fraud prevention, dispute handling and applicable legal obligations.

Where analytics, advertising or marketing tools are enabled, information may also help measure activity or provide communications, subject to applicable consent and opt-out requirements. You can unsubscribe from marketing emails using the unsubscribe option in the message.

Cookies and your preferences

Essential technologies support the cart, checkout, security and privacy-preference functions. Optional analytics or advertising tools, when enabled, may measure browsing or personalize marketing. Where consent is required, non-essential processing is subject to that requirement.

Use the privacy or cookie controls available on the store and your browser settings to manage preferences. Restricting essential cookies may interfere with checkout. Recognized preference signals, including Global Privacy Control, are honored for relevant processing where required by applicable law.

Providers and other disclosures

Information relevant to a task may be shared with Shopify, payment services enabled for the order, delivery and fulfillment providers, and other services supporting the store. Enabled analytics or advertising providers may receive data according to applicable privacy choices.

We may also disclose information to meet legal obligations, address fraud, protect rights, or manage a business transaction with appropriate protections. Some advertising-related disclosures can fall within legal definitions of selling or sharing. You can request an applicable opt-out through available store controls or by contacting us.

International handling and retention

Our company is based in China. Shopify and other providers can process information in other countries. Safeguards required by applicable transfer laws apply where relevant.

We keep information for the time reasonably needed for the purpose involved, including order administration, accounting, disputes and required records. The appropriate retention period depends on the information and purpose; this notice does not promise one fixed period for all records.

Safeguards

We use reasonable technical and organizational measures to protect personal information. No storage or transmission method is entirely secure. Keep account credentials confidential and contact us if you believe an order or account has been accessed without authorization.

Rights, requests and appeals

Depending on your location, you may have rights to access, correct, delete or obtain a copy of information; withdraw consent; object to or restrict processing; or opt out of certain disclosures. Legal exceptions can apply.

Send your request to service@vorlenu.com. We may request proportionate identity verification or, where agents are allowed, evidence of an agent’s authority. If a request is denied and an appeal right applies, reply with the original request details and ask for a review. You may also approach the relevant privacy authority. Exercising applicable rights does not result in discriminatory treatment.

Children and outside services

This store is intended for adult shoppers and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe this has occurred, contact us so that we can investigate and take appropriate action.

Services outside this store have their own practices. Consider their notices before giving them personal information; this notice describes the store’s handling rather than every provider’s independent processing.

Changes and privacy contact

We may revise this notice as store operations or requirements change. The revision date is displayed above. An update does not remove rights that apply to information already collected.

For a privacy question or request, email service@vorlenu.com or call +86 13265644956. Service hours are 8:00 AM – 10:00 PM (China Standard Time, UTC+8).